We have a fantastic opportunity for an experienced Operations Manager to join our dual property in Liverpool - The Halyard at Ropewalks  Liverpool and Holiday Inn Express Liverpool-Central.

Are you an articulate, professional and motivated leader who has the ability to achieve fantastic results? Are you able to lead and engage a team naturally, creating strong engagement and able to coach people to achieve their potential? Do you have the natural ability to create memorable experiences for our guests in both hotels whilst using initiative to drive revenue and profit? If so we invite you to apply for this exciting opportunity within a dynamic and successful business.

Responsibilities:

• Understanding and delivering the hotel’s targets which include; people, service, sustainability, health & safety, brand standards, revenue and profit
• Building strong relationships with all stakeholders inside and outside the hotels
• Overseeing the delivery of high service standards as shown in reputation scores
• Leading the Heads of Department to achieve their departmental success through profound direction, communication and motivation
• Ensuring the highest levels of service in the property, creating memorable experiences
• Optimising hotel procedures and standards of procedure to substantiate consistency of standards
• Assisting the General Manager in supporting and coaching the team
• Assisting the General Manager to set budgets for subsequent years
• Communicating key information to the team when relevant and overseeing actions
• Working closely with the leaders in Food & Beverage to drive commercial activity, revenue and profit
• Adapting when necessary to the changing market conditions and guest expectations to keep the hotels relevant and competitive
• Assuming responsibility for the team of Duty Managers and ensuring they are trained in line with their remit
• Overseeing progress and success with capital expenditure projects
• Instilling a culture of upselling and cross-selling
• Collaborating with the Revenue and Sales leaders to ensure commercial success
• Collaborating with the Cluster HR Manager on actions that produce strong team engagement
• Understanding the importance of training and overseeing a robust approach to developing a highly skilled team across all levels
• Understanding the importance of 121s and periodic reviews and overseeing their completion to ensure a positive and forward-focused workplace culture
• Embedding and overseeing important timebound processes such as weekly completion of rotas
• Participating in and leading (where appropriate) key meetings such as HOD, Departmental, H&S, Operations etc.
• Carrying out duties outside of your job title if needed such as DM shifts
• Fulfilling obligations under related to the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto
• Ensuring that reasonable care is taken for health and safety of yourself, the team, guests and any other persons at the hotels
• Ensuring that requirements in line with fire safety and other life safety items are delivered without compromise

Requirements

• Prior experience in a similar role within a hotel or hotels
• Excellent communication skills in English, both verbal and written. Additional language proficiency is helpful
• A passion for delivering exceptional guest service with a friendly and approachable demeanour
• Strong organisational skills and the ability to multitask in a fast-paced environment
• Proficient computer skills, including knowledge of hotel management systems
• Flexibility to work varying shifts, including weekends and holidays in line with hotel operations

Where Will You Be Working?

The Halyard Liverpool and Holiday Inn Express Liverpool-Central have 258 guestrooms in total. These newly opened hotels are part of IHG where the Halyard Liverpool is the first of many Luxury lifestyle Vignette hotels in the UK. The hotels are managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Perks and Benefits:

• Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Other employee recognition programs and benefits

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.