Job Title: Reception Team Member
Location: Manchester City Centre, United Kingdom
Hotel Name: The Reach at Piccadilly, a Tribute Portfolio by Marriott Hotel
Position Type: Full-Time
Start Date: April 2026

About The Reach at Piccadilly:

Since opening in July 2024, The Reach at Piccadilly has become a vibrant and well-established part of Manchester City Centre’s hospitality scene. Our 215-bedroom hotel combines contemporary design with exceptional service, offering guests a memorable and personalised stay.

As part of the globally recognised Marriott International Tribute Portfolio, we pride ourselves on delivering distinctive experiences with character and charm. We are now looking for enthusiastic individuals to join our Front Office team and help us continue exceeding guest expectations.

Job Description:

As a Reception Team Member, you will be the face of the hotel, creating a warm and welcoming experience for every guest. From check-in to check-out, you will play a key role in ensuring each stay is smooth, enjoyable, and memorable.

With your friendly personality and strong attention to detail, you will help deliver the high standards of service our guests expect while contributing to a positive and supportive team environment.

Responsibilities:

• Greet guests warmly and provide a professional and friendly welcome
• Manage check-in and check-out processes efficiently and accurately
• Handle guest queries, requests, and feedback in a timely and positive manner
• Provide information about hotel facilities, services, and local attractions
• Maintain a clean, organised, and welcoming reception area
• Work collaboratively with other departments to ensure a seamless guest experience
• Support with administrative tasks and system updates as required
• Ensure compliance with hotel policies, procedures, and brand standards
• Contribute to a positive team atmosphere and support colleagues when needed

Requirements:

• Previous experience in a customer-facing role, ideally within hospitality
• Strong communication and interpersonal skills
• A genuine passion for delivering excellent customer service
• Ability to multitask and stay organised in a fast-paced environment
• Positive attitude and problem-solving mindset
• Basic computer skills; experience with hotel systems is an advantage
• Flexibility to work shifts, including weekends and public holidays

Perks and Benefits:

• Competitive salary with opportunities for progression within Marriott International
• Enhanced employee benefits, including 24/7 access to an online GP
• Ongoing training and development opportunities
• Discounts on hotel stays and dining across Marriott’s global portfolio
• Inclusive and supportive working environment
• Employee recognition programmes

Join Us:

Become part of the team at The Reach at Piccadilly, a Tribute Portfolio by Marriott Hotel and help us continue delivering exceptional guest experiences in the heart of Manchester.

Apply now and start your journey in hospitality with one of the world’s leading hotel brands.